A CRM for retail and ecommerce that brings customers back

Someone messages your Instagram page to ask if a sofa comes in grey and what delivery to Sharjah costs. The reply comes four hours later. They never answer. Nobody follows up, because the chat has already slipped down the screen under newer ones. Sales disappear this way on ordinary days, and the owner never sees them because they were never recorded anywhere.

The other loss is the customer who bought once. Their number sits in a billing system or on a delivery note, and nobody contacts them again. There is no list, no record of what they bought, and no way to tell them the new collection has arrived.

Messages from WhatsApp, Instagram, Facebook, website chat and email come into one inbox. The chat assistant answers stock, price and delivery questions from the information you give it, and hands over to staff when needed. An enquiry that goes quiet is tagged, and a workflow sends one polite follow-up inside the 24-hour messaging window, or a task reminds a team member to call.

Each buyer becomes a contact with tags and custom fields for what matters to you: product category, last purchase date, branch, spend band. Smart lists then group them automatically, for example customers who bought a mattress more than a year ago, or everyone who shops at the Abu Dhabi branch. Customers join through checkout forms, a QR code at the till, or an import from your billing system.

• Email and SMS broadcasts go to a chosen segment instead of the whole list.
• WhatsApp campaigns use approved templates and reach only customers who opted in.
• Coupons can be issued per campaign so that you can see which offer brought people back.
• Review requests go out after delivery, and replies are handled from one screen.

Repeat sales come from timing. A workflow can wait a set number of days after a purchase and then send a refill reminder, a care guide or a related product. Birthday triggers send a greeting with an offer. The loyalty programme rewards returning customers, and gift cards give them something to pass on to friends. Festive campaigns for Eid, Diwali or the wedding season can be scheduled weeks ahead.

Euro Digital Technologies is an Abu Dhabi IT solutions company, operating since 2016, and an official Meta WhatsApp Business Partner. We import your customer list, connect your messaging channels and payment gateway, build the follow-up and repeat-purchase workflows, and get your WhatsApp templates approved. If you need your online store or billing system linked, our team handles that through the API and webhooks. We train your staff and provide support afterwards.

In the morning, the shop manager opens the inbox on the mobile app and clears overnight messages the assistant could not finish. Tasks show which enquiries need a call. During the day, new customers are added at the till by QR code. Before closing, the dashboard shows the day's enquiries, sales recorded and reviews received. Campaigns run in the background on the schedule you set.